‘In-flight films? We’d rather have WiFi’

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Many travellers would chose WiFi over traditional in-flight entertainment if airlines gave them the choice, latest research from Skyscanner reveals.

A survey by leading travel search site Skyscanner asked 1,000 travellers about their ideal on-board entertainment. WiFi came out on top as only 37% would choose to use the airline’s in-flight entertainment system if WiFi was on offer. The ability to chat online to friends back home and keep their fingers on the pulse even at 35,000 feet is the key attraction of WiFi access on planes – nearly two-thirds (60%) want to post on Facebook and Twitter as they fly.

Yet while passengers are keen to chat to their friends back home, they aren’t willing to chat to their co-passengers: a quarter said they wouldn’t talk at all to any co-passengers to pass the time on a 12 hour flight. While women are more likely to spend time chatting to their co-passengers during a long flight, it’s men who’d be more likely to chat to friends over Skype while they travel.

If their airline offered WiFi, almost half (48%) said they would stream films or TV shows, giving them more control over what they watch in-flight, while 15% said they would use the chance to stay in touch with the office to work as they fly.

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Emirates already offers its passengers in-flight WiFi connectivity with their OnAir service, a move that more airlines look set to follow with JetBlue’s decision to launch free on-board WiFi next year. However not all technical innovations would receive a warm welcome. Given the option to use their mobile phone on-board, only 38% of people would do so, suggesting that passengers prefer the peace and quiet of a mobile-free zone.

While WiFi was the most popular choice, the survey found that travellers still enjoy a good movie, or four, when flying long-haul. Almost half (43%) spend a whopping four or more hours watching films and TV on a 12 hour flight, while those flying from the East Midlands spend the most time glued to the box. The nation’s in-flight bookworms come from the North West, with the majority spending over two hours reading when they hit the skies.

Victoria Bailie at Skyscanner commented: “Traditionally we’d get on our flight, flick through the duty free brochure, choose a film, read a book or listen to music. Now, with the increasing availability of new in-flight technology, travellers want to stay connected with the outside world, rather than switch off, as they fly.

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“However, while there’s a strong demand for WiFi, there is more resistance to the rise of in-flight mobile calls. While we want to stay connected, it seems the thought of sitting next to someone chatting away and shouting ‘I’m on a plane’, isn’t going to top our list of in-flight entertainment anytime soon.”

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Author: Vassilis

Vassilis is the founder and Executive Editor of XeniosWorld, Greece's leading English-language travel trade media since 1997. With 30+ years in media and hospitality, he's worked with over 200 luxury hotels and resorts across Greece. A marketing graduate with postgraduate studies, Vasileios specializes in hotel digital marketing, direct booking strategies, and tourism industry innovation. His insights reach 45,000+ hospitality professionals globally. Based in the UK and Greece, he's passionate about helping hotels leverage technology and data-driven strategies to increase revenue and reduce OTA dependency.